Return Policy
We stand behind every Purla order. If something is not right, we will make it right. Here is how.
Can I Return My Order?
Because our products are ingestible supplements, we are not able to accept returns once an order has been delivered. This is a health and safety requirement we take seriously, and we appreciate your understanding.
That said, if there is an issue with your order, we have got you covered.
Your Order Arrived Damaged
We are sorry to hear it. Contact us within 30 days of delivery with your order number and a photo of the damage, and we will send a replacement or issue a full refund. No need to return the product.
You Received the Wrong Item
That one is on us! Get in touch within 30 days of delivery with your order number and a photo of what you received. We will sort it out promptly at no cost to you.
Something Seems Off With Your Product
If anything looks, smells, or feels unusual, please stop using the product and contact us straight away. Share your order number and describe the issue. We take product quality seriously and will treat it as a priority.
Refunds
Approved refunds are returned to your original payment method within 7 to 10 business days. Timing may vary slightly depending on your bank.
Contact Us
- Email: support@purla.co